Overview
Your privacy matters to us. This policy explains what data we collect when you use CrownXBet (sportsbook, casino, live games, crash, virtual sports, deposits, withdrawals, promotions, and support), why we collect it, and how you can exercise your rights. By creating an account or using our services, you agree to this Privacy Policy and our Terms and Conditions.
Information we collect
- Account details: username, name, date of birth, email, phone, address, and identity documents when KYC is required.
- Payment and transaction data: crypto deposits and withdrawals, fiat-equivalent amounts, bet history, bonuses, cashback, and affiliate commissions.
- Referral and affiliate data: referral codes used at registration, referred players linked to your account, and commission calculations.
- Technical data: IP address, device/browser information, cookies, session logs, and usage analytics to secure and improve the platform.
- Communications you send to support, Telegram, or email.
How we use your data
- To register and manage your account and provide gaming and payment services.
- To process deposits and withdrawals (including cryptocurrency via our payment partners).
- To calculate monthly cashback, player referral commissions, and detect fraud or bonus abuse.
- To operate the CrownX Partners affiliator portal separately for approved B2B partners (see Partnership policy).
- To comply with legal obligations, licensing requirements, and enforce our terms.
- To send service messages (e.g. payout notifications) and, with your consent, promotional offers you may opt out of.
Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember preferences (such as language), measure site performance, and protect against abuse. You can control cookies through your browser settings; disabling some cookies may limit certain features.
Security and retention
We apply technical and organizational measures—including encryption in transit, access controls, and monitoring—to protect your data. We retain information only as long as needed for legal, regulatory, fraud prevention, and operational purposes (including transaction and bet records), then delete or anonymize it where appropriate.
Your rights
Depending on your jurisdiction, you may request access, correction, deletion, or restriction of processing, or object to certain uses of your data. To exercise these rights, contact info@crownxbet.com or use your dashboard Support section when logged in.
Third parties
We may share data with payment and crypto processors, game providers, identity verification partners, hosting providers, and regulators or law enforcement when required by law. These parties process data only for the purposes we specify and under appropriate safeguards. We do not sell your personal data.
Contact
Privacy questions: info@crownxbet.com. You can also reach us on Telegram @CrownXbet_info.
